Featured Case Study
Southern Home Renovations: Automating sales, service, and insights with AI voice agents.
AI voice agents streamlined hiring, inbound calls, and business insights — saving hundreds of hours monthly.
Services
Inbound Voice Agent · Insight Reporter
Customer Service Logging
95%
Overview & Challenge
Southern Home Renovations is a leading remodeling company that thrives on a steady stream of new projects and repeat customers. With a growing customer base, they faced three major bottlenecks:
- Applicant Screening — manual screening slowed growth.
- Inbound Calls — staff overwhelmed by leads, customers, and service requests.
- Business Insights — leadership lacked timely visibility into marketing spend and sales performance.
The Solution
A suite of three AI voice agents — integrated via Make.com, Vapi, and ClickUp — now covers the company's most critical workflows:
- Application Qualifier — screens applicants, qualifies candidates, and books interviews.
- Inbound Voice Agent — routes leads to live reps, supports customers, and logs service tickets into ClickUp.
- Research Agent — analyzes marketing spend and sales performance, delivering weekly reports to leadership.
Features Implemented
Applicant screening is fully automated through structured qualification calls. The inbound voice agent ensures no call is missed — leads route instantly to sales, and service issues land in ClickUp without human intervention. The research agent closes the loop by surfacing weekly trends, inefficiencies, and growth opportunities directly to leadership.
Results & Outcome
Hundreds of hours of repetitive applicant screening eliminated. Every lead and customer call answered — without expanding the call center. Leadership gained reliable weekly visibility into marketing ROI and sales performance, shifting the business from reactive, manual workflows to a proactive, AI-driven operation that scales.